Effective Communication Videos

Talking about Readiness to Change (Labeled)
In this video, the home visitor uses reflections, open ended questions and affirmations to build rapport and initiate a discussion about behavior change.

Managing Expectations (Labeled)
In this video, the home visitor uses open ended questions, reflections and affirmations to discuss the parent’s recent experience of family conflicts.  The home visitor then uses the “elicit-provide-elicit” framework to provide the parent with new strategies to express their needs to other adults in the household. They finally discuss strategies to navigate challenges and strong emotions that may arise during difficult family conversations.

Rebuilding Relationships (Labeled)
This video demonstrates an interaction that ruptured trust and empathy in the home visiting relationship. It then shows how the home visitor works to re-establish a positive relationship using multiple motivational communication strategies.

Repairing Relationships: Reestablishing Trust & Empathy
This video demonstrates an interaction that ruptured trust and empathy in the home visiting relationship. It then shows how the home visitor works to re-establish a positive relationship using multiple motivational communication strategies.

Elicit Provide Elicit
This video shows an example of a home visitor using the elicit provide elicit skill.
Eliciting Change Talk (Readiness to change)
In this example, a home visitor elicits change talk regarding a caregivers readiness to modify her substance use behaviors.


TRAPS & CHALLENGES

Judgmental Advice & Resistance
This is an example of a trap a home visitor can fall into while using judgmental advice which can lead to resistance in a caregiver.
Judgmental, Unwanted Advice
In this example, the home visitor portrays how not to respond in a situation that goes against her own values.
 
Admitting Mistakes
In this example, the home visitor admits her mistakes and explains why she responded so poorly in the judgmental unwanted advice video.
Managing Conflict
This video shows a home visitor managing a conflict between an expectant mother and her partner.